Computer Operations Manager

Kforce is seeking a Computer Operations Manager in Celebration, FL. This role involves managing and coordinating daily activities of a technical team, ensuring operational support, monitoring system performance, and developing operational standards. The manager will lead, mentor, and develop staff, drive continuous improvement, and provide advanced computer, user, network, and telephony support, ensuring compliance and seamless technology deployment.

Must Have

• Manage and coordinate daily activities of the technical team
• Ensure operational support coverage and adherence to service level agreements (SLAs)
• Monitor system performance and availability
• Develop, implement, and maintain operational standards, procedures, and best practices
• Ensure compliance with internal policies, industry standards, and regulatory requirements
• Plan and manage the integration and support of new technologies
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
• Provide computer and user support, including hardware/software installation, upgrades, patches, and advanced technical support
• Perform advanced network and telephony support
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience
• 7+ years of IT work experience, including managing teams responsible for production and operations support

Perks & Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life insurance
• Disability insurance
• Accidental Death & Dismemberment (ADD) insurance
• Paid time off (for salaried personnel)

Description

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Kforce has a client in Celebration, FL that is seeking a Computer Operations Manager. Responsibilities:

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response
• Ensure operational support coverage and adherence to service level agreements (SLAs)
• Monitor system performance and availability, ensuring timely resolution of issues
• Develop, implement, and maintain operational standards, procedures, and best practices
• Ensure compliance with internal policies, industry standards, and regulatory requirements
• Plan and manage the integration and support of new technologies into the environment
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
• Conduct performance evaluations, training, and succession planning
• Provide input on business continuity planning and disaster recovery strategies
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
• Monitor service ticket queue and resolve tickets as assigned
• Document work performed and resolutions
• Perform advanced network and telephony support
• Provide on-site support for remote troubleshooting by other OIT technical staff
• Travel between locations required 25% - 40%

Requirements

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• Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• 7+ years of IT work experience, including managing teams responsible for production and operations support